What does a really great customer experience look like? You can offer an amazing service to a customer or client but if all you are doing is meeting expectations they won't become advocates of your business and this is a missed opportunity!
Specialising in increasing human and organisational performance, Mark has extensive experience in creating and delivering leadership development and change management solutions. Having previously held a number of commercial management roles in the UK and Europe, he has a proven track record in making sustained measurable change to how people perform as well as bottom line results.
In this 20 minute video Mark will:
This 20 minute video is free to watch right now and we'll email you a link to rewatch at anytime.