Why Service Excellence Starts with People, Not Process
What do a global giant like Coca-Cola and a start-up with 15 employees have in common?
Both are run by people.
And Mark Robb knows better than anyone that creating the conditions for those people to thrive is what separates the simply good organisations from the great ones.
Vistage Speaker
Helping individuals & teams to become the best version of themselves they can be, underpinned by the belief that outstanding organisational performance is the fruit of leveraging the power of individuals at their best. This is passion that drives Mark’s work.
Specialising in increasing human & organisational performance, Mark has extensive experience creating and delivering Leadership development and change management solutions. Having previously held a number of commercial management roles in the UK and Europe with a proven track record in making sustained measurable change to how people perform as well as bottom line results.
Mark works across UK & Europe delivering interventions for some of the world’s largest companies. His no-nonsense practical and commercially focused approach challenges and equips people to harnesses the huge but often dormant power that lies within them.
His areas of expertise include performance Leading others, unlocking potential, & life leadership. Mark regularly speaks to a variety of audiences from large conference groups to Boards of major plcs. He uses a number of methods including arresting and memorable techniques as well as cutting edge research.